The government of Buenos Aires launched BAX, an artificial intelligence application designed to help residents manage municipal procedures and digital documents [1].
The system aims to modernize the relationship between the state and its citizens by reducing bureaucracy. By integrating various services into a single interface, the city seeks to streamline how residents interact with local administration [2].
BAX allows users to complete administrative tasks, schedule appointments, and submit formal complaints through a chat interface or voice commands [3]. The application also provides access to official documents, and general information about city services [4]. This centralization is part of a broader strategy to digitalize municipal services and improve response times for the public [2].
Jorge Macri, the Chief of Government of the City of Buenos Aires, announced the tool during a live transmission that lasted 24 hours [5]. The initiative is intended to serve as a foundation for the creation of an "AI District" located in the city's microcenter [2].
"Somos la primera ciudad del mundo en incorporar la tecnología de esta manera," Macri said [3].
The deployment of BAX represents a shift toward an AI-driven governance model. The city government intends for the tool to act as a primary point of contact, potentially reducing the need for physical visits to government offices for routine paperwork [4].
“"Somos la primera ciudad del mundo en incorporar la tecnología de esta manera,"”
The introduction of BAX signals an effort by Buenos Aires to position itself as a regional leader in the 'GovTech' space. By integrating AI into the core of municipal administration and proposing a dedicated AI District, the city is betting on automation to solve systemic bureaucratic inefficiencies and increase the accessibility of public services.
