The Central Board of Secondary Education (CBSE) online portal for Class 12 re-evaluation experienced technical glitches on June 1, 2024 [1].
These failures prevent students from accessing scanned copies of their answer books, which is a critical step for those seeking to challenge their marks. Because these results often determine university admissions, any delay in the re-evaluation process can jeopardize a student's academic timeline.
The disruptions affected students nationwide across India and Indian expatriates in the United Arab Emirates [1, 5]. The portal was designed to facilitate the On-Screen Marking (OSM) scrutiny process, but it failed to launch as scheduled on June 1, 2024 [1].
More than 400,000 students have requested re-evaluations [3]. While some reports indicated the portal remained offline, a board circular said that service was expected to resume shortly after the initial failure [2].
The technical issues are attributed to the rollout of the new OSM system [4]. Some reports indicate the chaos stems from concerns over the tendering and implementation process of the digital marking system, including reports of blurred copies being uploaded [4].
Students and parents have expressed frustration as they remain in a lurch while waiting for the system to stabilize [5]. The board has not provided a definitive timeline for a full resolution of the glitches, though it said that the service is under repair [2].
“The online portal for Class 12 re-evaluation experienced technical glitches on June 1, 2024.”
The failure of the OSM portal highlights the risks associated with the rapid digitalization of high-stakes national examinations. When a single point of failure affects nearly half a million students, it creates a bottleneck that can disrupt the entire higher education admission cycle across India and abroad.
