Forrester Research reported a 10% year-over-year revenue decline to $100.2 million [1] during its second-quarter earnings call on July 30.
The results highlight the financial pressure facing market research firms as they pivot toward AI-driven services while grappling with a shrinking traditional customer base.
Adjusted operating income for the period fell 24% to $10.4 million [1], while net income slid 21% to $7.7 million [2]. The company reported adjusted earnings per share of $0.40 [3].
Company leadership said that customer volume decreased by three% compared to the previous year [4]. Despite these declines, the firm is focusing on the traction of its AI Copilot to stabilize future growth.
Forrester reaffirmed its financial targets for the remainder of the year. The company maintained a 2026 revenue outlook between $350 million and $360 million [4].
Additionally, the firm set its 2026 earnings per share guidance range from $0.72 to $0.82 [4]. Edward Morris, VP of Corporate Development, participated in the virtual conference call to discuss these figures and the company's strategic direction.
The company continues to navigate a volatile environment where AI integration is intended to offset the loss of legacy revenue streams, a transition that is currently reflected in the quarterly dip.
“Q2 2026 revenue fell 10% year-over-year to $100.2 million”
Forrester's financial results indicate a challenging transition period. While the company is betting on AI Copilot to modernize its offering, the immediate impact is a contraction in both revenue and customer volume. Reaffirming the annual guidance suggests leadership believes the steepest declines are behind them or that AI adoption will accelerate enough in the second half of 2026 to meet original targets.
