Pakistan has launched a nationwide passport home-delivery service and e-passport facility to simplify the document collection process for its citizens.
The initiative aims to reduce the need for applicants to visit government offices in person, potentially lowering congestion at regional centers and accelerating the delivery of travel documents.
The Directorate General of Immigration and Passports (DGIP), in partnership with courier firm TCS, announced the service on July 4, 2026 [1]. The program, titled “Passport Aapki Dehleez Par,” is designed to make the collection of passports easier, quicker, and more convenient for the public [3, 4].
While the service is nationwide, implementation has specifically focused on major hubs including Karachi [2, 3]. The transition to a doorstep model removes the requirement for citizens to travel back to the issuing office once their passport is printed, a step that previously caused delays for many applicants.
Alongside the home-delivery system, the government is introducing an e-passport facility. This digital integration is part of a broader effort to modernize the country's immigration infrastructure and improve the security of travel documents.
Reports indicate that the DGIP is also exploring further technological enhancements. An AI-powered chatbot is currently in the pipeline to assist citizens with inquiries and application tracking [4].
The partnership with TCS allows the DGIP to leverage an existing logistics network to ensure secure transport of sensitive identity documents. This collaboration marks a shift toward public-private partnerships in the delivery of essential government services.
“Pakistan has launched a nationwide passport home-delivery service and e-passport facility.”
The shift to doorstep delivery and e-passports signals Pakistan's move toward the digitalization of governance. By removing the physical bottleneck of passport collection and integrating AI tools, the government is attempting to reduce administrative friction and corruption often associated with in-person government interactions.
