Colombia's consumer regulator has ordered Tesla to correct delivery delays, warranty information gaps, and abusive contract terms.

The administrative orders from the Superintendencia de Industria y Comercio (SIC) signal a tightening of oversight for the electric vehicle manufacturer as it expands its footprint in South America. Failure to comply with these adjustments to its commercial model could lead to sanctions against the company.

The SIC issued the order after finding significant irregularities in how Tesla handles its customers. The regulator identified delays in the delivery of more than 1,800 vehicles [1]. These delays have sparked complaints from buyers who are waiting for their cars to arrive after completing purchase agreements.

Beyond delivery timelines, the SIC found that Tesla failed to provide adequate warranty information to consumers. The regulator also flagged specific clauses within the company's contracts that it deemed abusive toward the buyer. To resolve these issues, the SIC is requiring Tesla Colombia to disclose accurate delivery times and adjust its commercial practices to align with local consumer protection laws [2].

Tesla's presence in the country is centered around two experience centers located in the Andino Shopping Mall in Bogotá [3]. The company officially opened its commercial operation in Colombia in November 2025 [4].

The order, which was reported in March 2024 [5], requires the company to implement an urgent correction plan. The SIC said that the adjustments are necessary to avoid further sanctions and to ensure that the rights of Colombian consumers are respected during the vehicle acquisition process [2].

“The regulator identified delays in the delivery of more than 1,800 vehicles.”

This regulatory action highlights the friction between Tesla's global direct-to-consumer sales model and the stringent consumer protection laws in Colombia. By targeting abusive contract clauses and delivery transparency, the SIC is establishing a legal precedent for how high-value tech imports must operate within the country, potentially forcing Tesla to localize its legal framework more aggressively to avoid heavy fines.