The Ukrainian government launched a fast-track service in the Diia app for submitting updated child benefit applications on June 15, 2024 [1].

This transition to a digital-first system aims to reduce the administrative burden on families by removing the need for physical visits to government offices. By streamlining the application process, the state intends to ensure that essential financial support reaches eligible citizens more efficiently.

Under the new system, applicants no longer need to visit Administrative Service Centers, known as CNAPs, to file their paperwork. The process also eliminates the requirement to visit pension fund offices or commercial banks to manage the application [1]. Instead, the entire workflow is handled through the nationwide Diia mobile application.

Central to this rollout is the consolidation of state disbursements. All child-related payments will now be unified onto a single, universal Diia.Card [1]. This move is designed to simplify how citizens receive and track their benefits, replacing fragmented payment methods with a single digital tool.

The government said the goal of the initiative is to simplify access to child-related payments. By integrating the application and the payment method into one ecosystem, the state reduces the number of steps required for citizens to secure their benefits [1].

This digital shift follows a broader trend of government services moving online to maintain stability and accessibility. The use of the Diia app allows the government to verify data instantly, which reduces the likelihood of errors associated with manual paper filings [1].

“Applicants no longer need to visit Administrative Service Centers, known as CNAPs, to file their paperwork.”

The integration of child benefits into the Diia ecosystem represents a significant step in Ukraine's digital transformation. By removing intermediaries like banks and physical offices, the government is reducing bureaucratic friction and creating a centralized financial identity for citizens through the Diia.Card. This allows for more precise fiscal tracking and faster disbursement of social welfare during periods of national instability.