The Central Board of Secondary Education (CBSE) launched its Class 12 re-evaluation portal on June 2, 2024, but the system crashed shortly after going live [1], [2].
The failure prevents hundreds of thousands of students from accessing verification options or making payments during a critical window for university admissions. This instability follows a four-day delay [1], as the portal was originally scheduled to open on May 29, 2024 [1], [2].
Reports indicate that more than 400,000 students were left unable to access the system [2]. Some users described the experience as a digital nightmare, with screens freezing during login attempts. "I tried to log in several times but kept getting a frozen screen," a Class 12 student said [3].
Internal data suggests the crash may have been caused by an overwhelming surge of traffic and security breaches. The portal reportedly received 1.5 million hits within two minutes of launch [4]. Additionally, there were over 100,000 attempts at unauthorized access, suggesting the system faced cyber-attacks [4].
Despite these reports, the board has offered conflicting accounts of the situation. A CBSE spokesperson said in a statement to Deccan Herald, "The portal is functioning properly" [5]. This denial contradicts other reports of total server collapse, and widespread login errors [2], [3].
Other officials have been more candid about the instability. "We are working to resolve the issues and restore full functionality," a CBSE official said [1].
The board's struggle to maintain the portal has left students in limbo as they attempt to verify their marks to secure higher education placements. The gap between official denials and student experiences has increased frustration among families nationwide.
“"The portal is functioning properly," CBSE said in a statement.”
The failure of the CBSE portal highlights a significant gap between the board's digital infrastructure and the actual demand of its user base. By denying glitches while simultaneously reporting cyber-attacks and high traffic, the board creates a transparency crisis that exacerbates student anxiety. For students, these technical failures are not merely inconveniences but potential barriers to timely university enrollment, as re-evaluation is often the final step in securing a competitive admission score.
